Tchibo represents with a unique business model. The company operates more than 1,000 Tchibo shops, approximately 22,300 concessions (Depots), and national online shops, in eight countries. Tchibo uses this multichannel to offer its customers – besides coffee and the Cafissimo single-serve system – weekly changing Non Food ranges and services such as travel and mobile communications. In 2016, Tchibo generated revenues of €3.3 billion with an international workforce of around 12,000 employees. Tchibo is the roasted coffee market leader in Germany, Austria, Poland and Czech Republic, and one of the leading e-commerce companies in Europe.
The family business founded in Hamburg in 1949 has won several awards for its sustainable business policy: the Business Ethics Award and Logistics Sustainability Award in 2012, and the German Federal Government as well as the European Commission’s CSR Award in 2013. In 2016, Tchibo was awarded the German Sustainability Award as Germany's Most Sustainable Large Company.
As a family business, Tchibo is guided by the model of the ‘honourable merchant’: we think long-term and see it as an entrepreneurial duty to take responsibility for our actions. On our way to a 100% sustainable business, we therefore take into account the effects that our material processes and products have on human health and the environment, thus safeguarding our own economic success long-term.
We firmly believe that our business must not be conducted at the expense of people and the environment.